Developing Business Metrics Checklist

 
• Are your metrics focused on indicators that provide direct value to end customers or alternatively on internal processes that provide indirect value to end customers?
• Are your metrics relevant to your organization's mission, vision, and strategic direction?
• Do your metrics provide useable information that can support management decisions and actions without requiring further analysis?
• Do your metrics measure performance across time to show trends?
• Are your metrics developed collaboratively by those who need to collect, process, and use the data?