Developing Business Metrics Checklist
Checklist to develop solid business metrics to monitor performance.
Mark all that apply.
- Are your metrics focused on indicators that provide direct value to end customers or alternatively on internal processes that provide indirect value to end customers?
- Are your metrics relevant to your organization's mission, vision, and strategic direction?
- Do your metrics provide useable information that can support management decisions and actions without requiring further analysis?
- Do your metrics measure performance across time to show trends?
- Are your metrics developed collaboratively by those who need to collect, process, and use the data?
K. H. Rose. “A Performance Measurement Model”, Quality Progress, (February 1995), p. 63-66.