Lessons Learned Do not make a mistake more then once!
Key Success Factors Depend on the Type of Project
Just Keep Your Eyes on the Prize
Make Clear From the Start What a New System CANNOT Do
The lesson learned here was that even though the five functions that were left behind were redundant and were actually a waste of time, it was not explained to the end users that this was going to happen. This ended up causing staff anxiety and angst and disrupted intial training sessions which cost both time and money as the project team was forced to go back to the drawing board with the approach to training.
This situation is a great example of how losing something can be a more powerful emotion than gaining something, how end users are affected most by project outcomes, and of course that people need to be made aware from the start what a new system CANNOT (or can no longer) do.
Manage expectations effectively!
Create Structures for Collaborative Problem-Solving
Effectively leveraging the creative and critical thinking capacity of your team requires structures. This is especially true for teams which are located in multiple locations and/or have a mixed cultural composition.
Deal with Causes, Not Symptoms
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Project Management
Don't make mistakes more than once!