Understanding Your Supply Chain Customers Checklist

Understanding Your Supply Chain Customers Checklist

 
Checklist to be used to evaluate your supply chain customers.
 
  • Mark all that apply.
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  • Develop an understanding of your competitors (link to Porter’s 5 Forces checklist below) and how your products fit into your market (link to Growth/Share Matrix checklist below).
  • Engage your customers (e.g. survey, meetings, research) and rank their supply chain requirements.
  • Gain an understanding (e.g. survey, meetings, research) of your customers’ customers. This will allow you to understand the full context of any downstream supply chain and requirements.
  • Divide your customers into groups based on their product and distribution requirements.
  • Develop a high-level distribution model that outlines the steps and processes that connect you to your customers.
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    J. Paul Dittman. “Supply Chain Transformation: Building and Executing an Integrated Supply Chain Strategy” (McGraw-Hill, 2013), pp. 40-41.