IT service management (ITSM)
Topics: ITIL, ITIL V3, IT service management (ITSM)
... When I was asked to conduct an ITIL Foundation training, one of the first questions I asked was, is it version 3 and if so, 2007 or 2011? I needed to know, since I knew that in 2011 ITIL V3 was refreshed, ... [ +++ ]
... When I was asked to conduct an ITIL Foundation training, one of the first questions I asked was, is it version 3 and if so, 2007 or 2011? I needed to know, since I knew that in 2011 ITIL V3 was refreshed, ... [ +++ ]