ITIL® 2011 At a Glance

John, O. Long

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When I was asked to conduct an ITIL Foundation training, one of the first questions I asked was, is it version 3 and if so, 2007 or 2011? I needed to know, since I knew that in 2011 ITIL V3 was refreshed, I wanted to make sure I was well prepared and was referring to the correct version. While reviewing my material and notes I stumbled upon this this little book.

I must say a good and concise memory jogger as the author puts it. The book is indeed a memory jogger and assumes the reader has a good knowledge of ITIL V3. That is correct as without that previous knowledge some of the context gets lost.

The book is divided into 7 distinct sections, being an introduction, a list of all ITIL processes and a section for each of the 5 core elements; Service Strategy, Service Design, Service Transition, Service operation and Continual Service Improvement. Each section is set up the same way with sub sections, a Description of the Stage, Overview Diagram of the Stage, Key Concepts of the Stage and Processes. Each of the processes is then covered in the following subsections: process purpose; overview diagram; Key concepts; business process modelling notation (BPMN) flow and architecture considerations. It is the last section, the considerations in which the author allows him self to share some of his insights and opinions regarding the strengths and weaknesses of ITIL V3 2011. I thought they were insightful and to the point.

Overall certainly worth having in my ITIL toolkit and recommended to all trainers, practitioners and others interested in ITIL